Refund policy

 

Returns & Refunds

At Overjoyd, we make socks to make your day a little better. If they don’t, we want to hear about it and put it right. That promise is The Joy Guarantee, and this page explains exactly how it works so there are no surprises. Because socks sit close to the skin, hygiene shapes some of what follows. We’ve kept it fair, fast, and human.

The Joy Guarantee, in one line

If your socks arrive faulty, damaged, or not what you ordered, we will replace them or refund you, no fuss. If something else has gone wrong, write to us and we will do our best to make it right.

Your return window

You have 7 days from the day your order is delivered to raise a return or replacement request. After that we will not be able to accept it.

What can be returned

Items that are faulty, defective, or damaged on arrival; items that are not what you ordered (wrong design, wrong item, or something missing); and, for change-of-mind returns, socks that are unworn, unwashed, and in their original packaging with any tags intact.

What cannot be returned

For hygiene reasons, and because some items are priced or made specially, we cannot accept returns of socks that have been worn, washed, or had their tags removed (unless they are faulty); sticker packs and other free or add-on items; items marked final sale or bought in a clearance or sample sale; and gift cards.

Faulty, damaged, or wrong items

If your order arrives faulty, damaged, or incorrect, email us at siddhartha@overjoyd.in within 7 days of delivery with your order number and photos of the issue. We will arrange a free replacement or a full refund. You will not be out of pocket for a mistake that is ours.

If you have changed your mind

We can accept unworn, unwashed socks in their original packaging within 7 days. Because they left us in perfect condition, return shipping for change-of-mind returns is arranged and paid by you, and the original shipping charge is not refundable. Once we receive and inspect the item, we will issue store credit for the product value. Opened or worn socks cannot be returned under this option.

Sets and bundles

Socks bought as a set or bundle (for example a Joymax set or a Big Mood pack) are returned as a complete set, since the price reflects the full set. If a single pair within a set arrives faulty, we will replace that pair under the faulty-item terms above.

How to start a return

  1. Email siddhartha@overjoyd.in with your order number, the item, and the reason. Add a photo if it is faulty or damaged.
  2. We will reply within 1-3 working days with the next step.
  3. For eligible returns we will raise a pickup where your pincode is serviceable, or share a return address for you to self-ship.
  4. Pack the socks in their original packaging so they reach us safely.

Refunds

Once we receive your return and check it, we will approve your refund and email you. Prepaid orders are refunded to the original payment method. Cash-on-delivery orders are refunded by store credit. Refunds are usually processed within 5 to 7 working days of approval; your bank or UPI provider may take a little longer to show it. Store credit is issued as soon as the return is approved and does not expire.

Exchanges

Most of our socks are one size, so exchanges are usually about swapping a design or colour. If your item is unworn and within the [7] day window, write to us and we will help you exchange it or set you up with store credit to reorder.

Cancelling an order

If your order has not been dispatched yet, email us as soon as you can and we will cancel it and refund you in full. Once an order is on its way, the return terms above apply.

Still not happy?

The Joy Guarantee exists because we would rather fix a problem than win an argument. If none of the above fits your situation, write to siddhartha@overjoyd.in and we will try to help.